Clearance products are final sale and will be clearly marked by the word "clearance" in the product title. These items are discounted heavily and therefore not eligible for returns or exchanges of any kind.
Sample sale products are final sale and will be clearly marked by the word "sample" in the product title. These items are "odd stock," and as such size exchanges are not possible and returns are not permitted.
Custom products are strictly non-refundable. This includes made-to-order products (MTO), wholesale-made-to-order products (WMTO), and ready-to-wear products (RTW) with add-ons such as custom engraving, metal toe tips, pitched heels, and bevel waist. Due to the custom nature of these products, we cannot offer returns.
Any products with custom alterations or add-ons are final sale. This includes products with custom patinas, heel/toe burnishes, metal toe tips, pitched heels, or bevel waist.
Products that are being discontinued are often offered in a "last chance" "pre-sale discontinued" production run. These are made-to-order and as such are not refundable or exchangeable.
Wholesale-Made-To-Order (WMTO) products are crowd funded and therefore rely on your orders for their lower prices. WMTO deposits are therefore strictly non-refundable once a WMTO order period has ended. Once a WMTO product meets its order deadline and orders close, deposits cannot be refunded, with no exceptions. For example, if you decide one week or one month after orders close that you no longer want the shoe you ordered, your deposit will not be refunded. You will not be required to pay the outstanding balance on your order, but your deposit will not be refunded.
We consider all products purchased on-site in our Michigan showroom to be approved of by the client, and as such they are final sales.
