RETURN/REFUND

The Door Is Open.
At Yellow Door, we take pride in the craftsmanship and personalized nature of our products. Please review our updated policy regarding returns and cancellations.
Custom Commissions (Bespoke & Made-to-Order)
Because each custom suit, shirt, and shoe is handcrafted specifically for your fit and style, all Custom Commissions are Final Sale.
Production Window: Production begins the next business after your order is placed, or your fit data is confirmed. Once materials are cut, the order cannot be canceled or refunded.
  • Fit Guarantee: While we do not offer refunds on custom work, we are committed to your satisfaction. We provide necessary adjustments to ensure your garment or footwear meets our standards of fit.
The Bazaar & Ready-to-Wear
Items from our Ready-to-Wear collection and The Bazaar Store may be returned or exchanged within 14 days of delivery, provided they are in original, unworn condition.
  • Exchanges: We only replace items if they are defective or damaged.
  • Condition: Items must be returned in the original packaging. Any items showing signs of wear will be refused and returned to the sender at their expense.
Bundle Deals
If you return an item purchased as part of a "Buy 3, Get 4th Free" bundle, the refund will be adjusted to reflect the full retail price of the items you chose to keep. Shipping for bundle returns is the responsibility of the client.
Shipping & Restocking
  • Clients are responsible for all return shipping costs. 
  • Shipping costs are non-refundable. For high-value items, we recommend using a trackable service with signature confirmation.
Abandoned Orders
Custom orders require significant storage and care. If an order is ready for delivery and we are unable to reach you for 365 days, the order will be considered abandoned and discarded without a refund.