Return/Refund
If you would like a return or exchange on your order and your order is eligible for a return, you must notify us within 7 days of receiving your order with your intent to make a return or exchange. You have until 14 days from receiving your package to ship it back to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Cancelling Orders Prior To Shipment:
If you cancel an order before it is shipped, a 5% restocking fee will be deducted from your refund.
Non-Returnable Items:
Clearance products are final sale and will be clearly marked by the word "clearance" in the product title. These items are discounted heavily and therefore not eligible for returns or exchanges of any kind.
Sample sale products are final sale and will be clearly marked by the word "sample" in the product title. These items are "odd stock," and as such size exchanges are not possible and returns are not permitted.
Custom products are strictly non-refundable. This includes made-to-order products (MTO), wholesale-made-to-order products (WMTO), and ready-to-wear products (RTW) with add-ons such as custom engraving, metal toe tips, pitched heels, and bevel waist. Due to the custom nature of these products, we cannot offer returns.
Any products with custom alterations or add-ons are final sale. This includes products with custom patinas, heel/toe burnishes, metal toe tips, pitched heels, or bevel waist.
Products that are being discontinued are often offered in a "last chance" "pre-sale discontinued" production run. These are made-to-order and as such are not refundable or exchangeable.
Wholesale-Made-To-Order (WMTO) products are crowdfunded and therefore rely on your orders for their lower prices. WMTO deposits are therefore strictly non-refundable once a WMTO order period has ended. Once a WMTO product meets its order deadline and orders close, deposits cannot be refunded, with no exceptions. For example, if you decide one week or one month after orders close that you no longer want the shoe you ordered, your deposit will not be refunded. You will not be required to pay the outstanding balance on your order, but your deposit will not be refunded.
We consider all products purchased on-site in our MI showroom to be approved of by the client, and as such they are final sales.
Gift Card Returns
Gift cards are non-refundable
Refunds (if applicable)
If you receive a defective or incorrect product, we will email a prepaid shipping label to you, so that you can return your items to us at no cost to you. For defective or incorrect products being returned, any shipping costs you paid will be returned to you as part of your refund. If you would like to exchange the defective or incorrect product, we will also ship the correct replacement to you at no additional charge.
For a product to be considered faulty and returnable/exchangeable, you must provide photos prior to trying it on or wearing it. If a product is defective and you wear it anyway prior to requesting a return, your return will be refused. "Faulty" is defined by us as having any defects that lessen the lifespan of the shoe, or which break through the leather of the shoe. This includes cuts or gashes; this does not include stretch marks, veins, or minor aesthetic defects; stretch marks, veins, and minor aesthetic defects are naturally occurring characteristics of leather, and as such are not considered defects.
If you find a product not to your liking, if you find that you need to exchange your pair(s) for another size, or if you mistakenly select the incorrect size for your purchase, you are responsible for arranging and paying for the return of your item(s) to us in Michigan. If you would then like to arrange an exchange for a different product or size, you are also responsible for the "true cost" of shipping a replacement to you. "True cost" refers to the actual price we pay to ship something to your destination, rather than the shipping fee you may have paid with your initial order. This additional charge will be issued to you via a custom invoice. We will not ship a replacement pair to you if this invoice has not been paid.
We offer an ongoing bundle deal, through which you can buy three pairs to get a fourth pair for free. If you need to exchange or return any or all the pairs received in a bundle deal, you will be responsible for the shipping of your pair(s) back to us, as well as the true cost of shipping any replacements back to you. Once your return is received and inspected and the refund is approved, you will receive a notification of your refund. Please allow 3-5 business days for your refund to be processed to your credit card. If there is an issue with your refund, we will contact you via email. If you send back a clearly non-returnable item (for example, something you have tried on or worn so that it cannot be returned), your refund will be refused, and you will be responsible for paying for and arranging pickup of your products to be shipped back to you.
If you are approved for a refund, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within 3-5 days.
Abandoned Orders
Some orders including made-to-order and group-made-to-order styles require upfront payment and have extended wait times between orders being placed and products being shipped. When such orders are ready for shipment, we will contact you to confirm your availability to take receipt, via email and/or phone. If you do not confirm availability within 365 days, your order will be considered abandoned and will be discarded with no refund.
Late Or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yellowdoorbrand.com
Sale Items (If Applicable)
Certain sale items are not eligible for a refund. This includes Sample Sale Stock and Clearance Items. MTO/GMTO and Patina shoes also do not qualify for refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yellowdoorbrand.com and send your item to:
Yellow Door Brand
18424 Mack Avenue
Grosse Pointe Farms, MI 48236
USA
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return your product, you should mail your product to:
Yellow Door Brand
18424 Mack Avenue
Grosse Pointe Farms, MI 48236
USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable: If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If using local postal services, we highly recommend insuring the parcel and selecting a signature confirmation service.